Most login issues are caused by an unverified email address, expired password, or a locked account.
NOTE: Resetting your password will resolve most login issues.
Your email address was not verified:
Once you’ve clicked the “Create Account” button, a confirmation email is sent with instructions to verify your email address. You must verify your email address, otherwise your account will remain in a “pending” state, preventing you from logging in. If you need assistance with the email verification, please contact the Aero App Support Team.
Your password has expired:
AUD passwords expire after 365 days. AUD will alert you via email prior to your password expiring thereby enabling you to reset your password before the expiration date. If your password has expired, reset your password.
Your account is locked out:
Your AUD account becomes locked out after multiple failed login attempts, requiring you to wait 10 minutes before re-logging in. If you are unable to log in, reset your password.